Why Choose CPR2UNM?

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CPR2UNM Refund, Cancellation & Off-Site Training Policy

Effective Date: [01/01/2025]

At CPR2UNM, we strive to provide fair and transparent policies for all students, groups, and organizations attending our CPR, First Aid, and emergency response training programs.

CPR2UNM — Authorized AHA Training Site

Thank you for registering for a CPR2UNM course. To ensure the best possible experience, please arrive on time and wear loose-fitting, comfortable clothing. Many of our classes involve hands-on skills and may require kneeling for extended periods. We look forward to training with you.

Cancellation Policy

If you must cancel your appointment, CPR2UNM requires at least 24 hours’ notice prior to the course date.

  • 24+ hours notice:
    You will receive a full course credit, valid for one year from your original training date.

  • Same-day cancellations:
    Not permitted. No refunds will be issued.

CPR2UNM-Initiated Cancellations

CPR2UNM reserves the right to cancel or reschedule a class under the following conditions:

  • Natural disasters

  • Extreme weather conditions

  • Power outages or facility closures

  • Instructor emergencies

  • Any event beyond CPR2UNM’s control

If such an event occurs:

  • You may reschedule without penalty, or

  • Hold a credit with no expiration

  • Reschedule without penalty, or

  • Receive a full refund

No-Show Policy

You will be considered a NO SHOW if:

  • You do not attend your scheduled class, and

  • You fail to notify CPR2UNM at least one day prior to the start of class.

NO SHOW students receive no refunds or credits.

About CPR2UNM

CPR2UNM provides American Heart Association–approved CPR, First Aid, BLS, ACLS, and Pediatric certification courses across New Mexico. Our mission is to deliver high-quality, hands-on emergency training for:

  • Healthcare professionals

  • Schools & universities

  • Law enforcement & security

  • Businesses & workplace teams

  • Community members & families

We also offer:

  • On-site training for groups and businesses

  • Private / one-on-one certification sessions

  • Pet CPR & First Aid courses

  • New Mexico Concealed Carry Training (Sure Resource) through partnered instructors

For on-site training requests or group scheduling, please contact us.

Contact Information

CPR2UNM — Authorized AHA Training Site
📞 Phone: (505) 234-2102
📧 Email: info@cpr2unm.com
Albuquerque, New Mexico

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2. Late Arrival Policy

Students who arrive 15 minutes or more late may not be admitted due to certification requirements.
Late arrival is treated as a no-show.

3. Class Cancellations by CPR2UNM

If CPR2UNM must cancel or reschedule a class due to weather, illness, facility issues, emergencies, or low enrollment:

  • Students may choose a full refund, OR
  • Reschedule at no charge

4. Certification Requirements

Refunds will not be issued if:

  • The student does not attend all required class hours
  • The student does not successfully complete required skills
  • The student violates safety, conduct, or classroom rules

Students may request additional remediation or a retake option when appropriate.

5. How to Request a Refund or Cancellation

All requests must be submitted by email:
📧 info@cpr2unm.com

Include the following:

  • Student name
  • Class date/time
  • Phone number
  • Reason for cancellation or refund request

Refunds are processed within 5–7 business days once approved.

6. Group, Corporate & Off-Site Training Policies

CPR2UNM provides professional on-site CPR and First Aid training for businesses, schools, medical offices, and organizations. The following policies apply to off-site training:

A. Deposit Requirement

  • A 50% deposit or purchase order may be required to reserve all off-site classes
  • The remaining balance is due on or before the day of training
  • Deposits are non-refundable if cancellation occurs less than 7 days before the scheduled class

B. Off-Site Cancellation Policy

  • Cancellation 7+ days prior: full refund of deposit
  • Cancellation within 7 days: deposit forfeited
  • Cancellation within 72 hours: deposit forfeited + $75 late cancellation fee may apply

C. Off-Site Rescheduling

  • Rescheduling 7+ days in advance: no fee
  • Rescheduling within 7 days: $50 rescheduling fee
  • Rescheduling within 72 hours: $100 rescheduling fee

D. Minimum Attendance Requirements

Hosts are responsible for meeting the minimum attendance requirement:

  • CPR/AED/First Aid: 6-person minimum (or equivalent payment)
  • BLS for Providers: 6-person minimum (or equivalent payment)

If fewer participants attend, the host is still responsible for the minimum class requirements.

E. Off-Site Location Requirements

For safety and training effectiveness, the host must provide:

  • Adequate open space for manikins and skills practice
  • Clean floors or tables for equipment
  • Climate-controlled environment
  • Access to restrooms
  • Quiet space free from interruptions
  • Parking access for the instructor

If the environment is not suitable, CPR2UNM may cancel or reschedule the class; fees may apply.

F. Travel Fees (If Applicable)

Travel fees may apply based on distance from Albuquerque:

  • 0–90 miles: No travel fee
  • 91+ miles: $100
  • 120+ miles: quoted individually

7. Contact Information

CPR2UNM
📧 Email: info@cpr2unm.com
📞 Phone: (505) 234-2102
🌐 Website: CPR2UNM.com